We ask you to pay a Holding Deposit to be equal to 1 month’s rent to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 30 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable. Please refer to our cancellation policy for full terms and conditions.

We are more than happy to accommodate groups as well as individuals. When you’re not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flat mates.

We accept bookings from students who are 16 years old with the parent’s approval, who need to sign the contract for the future tenant’s underage.

Usually the minimum stay is 6 months. For shorter stays we suggest you contact the desired property and check availability.

All our properties are cashless. You can pay with credit card or by bank transfer.

We accept Visa and Mastercard.

The monthly payment must be done within the first 5 days of each month.

Any visits are allowed only in the Common Study Areas subject to the Accommodation Team approval from 9:00 am to 11:00 pm. Maximum 1 visitor per Resident. Visitors are not allowed to Gym, Cinema and Common Kitchens. During the day there’s no visitors limit. During the night, just 1 visitor per resident is allowed and each resident has 7 nights per month for free. Also, they are allowed in all areas.

Absolutely! We want our community to suit you, so we won’t force you to come to our events – but you are always welcome. If you have your own suggestions for us – even better!

Some activities have an extra charge, some are for free.

Smoking is not allowed within the accommodation, rooms included, however there is a designated smoking area outside the building.

If you are having any issues please contact the Accommodation team in the first instance, we will do all we can to help. In exceptional circumstances it may be possible to move you; however, we would look to resolve any issues with you all.

You and the person you’re swapping with need to go to the Reception to sign the paperwork. You’ll both need to sign new contracts, and each pay a 42 € for the extra cleaning

Drop us an email, message on WhatsApp or pop into the office to let us know, our on-site Maintenance team will be able to deal with most things.

No pets are permitted under the term of the tenancy agreement.

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats and can’t be collected by reception team.

You can discover the common areas our accommodations offer on the single scheme pages.

Please check the website of our accommodations to discover its location an distance to universities.

There are no time restrictions for residents: each guest will receive a personal card that opens the turnstiles, gates and apartment doors and is free to enter and exit the facility at any time.

Our housekeeping team can make you the change of linen and towels every two weeks. The service can be contracted also monthly.

No, kitchen utensils are not included.
You can always ask our partner Menaki for your kitchen kit.

The students are responsible for their rooms and kitchen within the flat. Our staff will clean students’ rooms weekly with the possibility of and kitchen every two days.

Yes, the security guard stays during the night, from 8.00 pm to 8.00 am.

Our staff is authorized to enter only for extraordinary / ordinary maintenance or for scheduled checks and cleaning. In any case, you will always receive communication from us.

Sure. Mail and packages are delivered directly to reception, where you can collect them. When reception receives a delivery for you, we let you know. Remember to have the room number indicated on the delivery in addition to your name.

Yes, WiFi is included in your rent.

Yes, you are entitled to cancel your booking but we will need you to provide proof for this.

No, we don’t provide this kind of service.

All our accommodations are in areas that are very convenient to reach. Go to your student residence page, scroll down and at the bottom you will have all the information you need.

Yes, depending on availability.

You will need to bring a method of Identification with you to the accommodation, either a ID or Passport, and a letter of confirmation from the University.

You can check in from 2 pm.

You need to check out by 12 pm on your last day.

If you tell our reception staff in advance, you can bring with you CE certified appliances and small furnishing accessories that do not involve a substantial change in the layout of the spaces.

Yes, you can storage your luggage with us and then we will give you back when you do your check in.

It is possible but it depends on each scheme. We would advise you to check with the accommodation team before you make any arrangements.

Yes, but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.

Yes, we allow summer stays. Please check with the accommodation team for further information.

Please check with the Reception Team of the scheme where you’ve booked.

We understand that sometimes students will need to arrive outside of arrival hours. We ask for you to contact your Reception Team at the earliest possible opportunity to ensure that we can provide all the necessary information and ensure that we have got everything ready for your arrival, so you can make the check in with the security guard and complete it later or the day after with us.

It might not be a manager who will be there for the check-in however the Reception Team will always aim to introduce themselves.

A member of the reception team will inspect your room after your check out, considering an inventory that we give you at your check in the room will be inspected. Some days before your check out Reception Team is going to collect your bank details for the return of your deposit.  If anything has been damaged in your room, this will be detracted from your deposit.

We tend to assign shared rooms to homogeneous groups (by gender, enrolment in the same faculty, age, contract duration).

Keeping pets or any animals is forbidden in all of the areas of the residence.

Usually the cleaning is weekly, but you have the possibility to pay for an extra cleaning at reception.

You only need to pay a booking fee of 295€ that is mandatory for make the reservation, than there are not any extra taxes.

No. Our rent includes all extras—gas, water, internet, all facilities, fortnightly, laundry. The only extra services are extra cleaning and activities.

We try to match students with flatmates that they will get along with as much as possible. If your son or daughter has a preference for a flatmate, please let us know! If they have a friend they would like to live with, they can request their friend as a flatmate.

Yes, we have a specific storage room for these packages and your child will have a mailbox to receive mail.

Feel free to contact us anytime by WhatsApp or by email, we would love to talk with you and address any concerns you might have.

All of the properties managed by Beyoo have been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. We have extensive fire safety systems in place in all the buildings that BEYOO manage. We are also audited by our own internal team, as well as external consultants, on a regular basis to validate, and if necessary update, our extensive fire safety systems, policies and procedures. Further information can be found on our Fire Safety at BEYOO page.

At BEYOO, we want you to feel safe and secure at all times. We understand how important safety and security is to students when it comes to choosing a place to live. That’s why we’ve taken every effort to ensure that we provide the best services so that our students can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.